Terms of service

Terms of Service

Welcome to Scratchly. By accessing our website or purchasing from our store, you agree to these Terms of Service.

Online Store Terms

By using this site, you confirm that you are at least the age of majority in your state or region, or that you have permission from a parent or guardian.

You may not use our products for any illegal or unauthorized purpose.

Product Information

We do our best to display product details, images, descriptions, pricing, and availability accurately. However, we do not guarantee that all information is free from errors.

We reserve the right to correct errors, update product information, change prices, or cancel orders if necessary.

Orders and Payments

When you place an order, you agree to provide accurate billing, shipping, and contact information.

We reserve the right to refuse or cancel any order if fraud, incorrect information, payment issues, or suspicious activity is detected.

Shipping

Shipping times are estimates and may vary due to carrier delays, weather, customs, high order volume, or other factors outside our control.

Once an order is shipped, tracking information will be provided when available.

Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

Product Use

Scratchly is designed to help dogs engage in reward-based nail maintenance. Results may vary depending on your dog’s size, behavior, training, nail condition, and use of the product.

Always supervise your pet when using the product. Scratchly is not a substitute for veterinary care or professional grooming when needed.

Limitation of Liability

Scratchly is not responsible for indirect, incidental, or consequential damages resulting from the use or misuse of our products or website.

Changes to Terms

We may update these Terms of Service at any time. Updates will be posted on this page.

Contact

For questions about these terms, contact us at:
support@scratchlypets.com