Shipping policy

Shipping Policy

Thank you for shopping with Scratchly.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing times may be longer during holidays, high order volume, or promotional periods.

Shipping Time

Shipping usually takes 5–7 business days after your order has been processed.

Delivery times are estimates and may vary depending on the carrier, location, weather, holidays, or other delays outside our control.

Shipping Confirmation and Tracking

Once your order ships, you will receive a confirmation email with tracking information when available.

Please allow time for the tracking number to update after it is issued.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Scratchly is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an address mistake, contact us as soon as possible at support@scratchlypets.com.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, contact us at support@scratchlypets.com with your order number and any photos if applicable.

We will help review the issue and assist with the next steps.

Contact

For shipping questions, contact us at:
support@scratchlypets.com