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FAQs
Quick answers about shipping, returns, training, and your Scratchly order.
Shipping usually takes 5–7 business days after your order has been processed. You’ll receive tracking details once your order ships.
Yes. Scratchly comes with a 30-day money-back guarantee. If you’re not happy with your order, contact us and we’ll help with the return process.
Most dogs need a little training at first. Use treats, praise, and short sessions to help your dog learn to scratch the board for rewards.
Scratchly helps maintain and smooth front nails between trims, but some dogs may still need regular nail care depending on their nails and scratching habits.