Privacy policy
Privacy Policy
This Privacy Policy describes how Scratchly collects, uses, and protects your personal information when you visit or make a purchase from our store.
Information We Collect
When you visit our store, place an order, contact us, or interact with our website, we may collect information such as:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment details
- Order information
- Device and browser information
- Website activity, such as pages viewed and products added to cart
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and tracking updates
- Provide customer support
- Improve our store and customer experience
- Prevent fraud and protect our business
- Send marketing emails or messages if you choose to opt in
Sharing Your Information
We may share your information with trusted service providers that help us operate our store, including Shopify, payment processors, shipping providers, email platforms, analytics tools, and advertising platforms.
We do not sell your personal information.
Cookies
Our store may use cookies and similar technologies to improve your shopping experience, remember preferences, understand website traffic, and support advertising or analytics.
You can control or disable cookies through your browser settings.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or request information about the personal data we collect about you.
To make a privacy request, contact us at:
support@scratchlypets.com
Data Retention
We keep order and customer information for as long as needed to fulfill orders, provide support, meet legal requirements, prevent fraud, and operate our business.
Contact
For privacy questions, contact us at:
support@scratchlypets.com